REVEALED! AN OPEN LETTER TO EVERYONE WHO WANTS TO HIT MASSIVE SALES ON WHATSAPP.

WhatsApp is a popular messaging app like the facebook measager and wechat.It is used by approximately 1.3 billions people all over the world. WhatsApp was acquired by Facebook for $19bn in 2014.

According to data from statista, as at 2021, 93% of the social media users of Nigeria are on WhatsApp which accounts for 30.69 million people. With this data, it shows that WhatsApp users are more than Facebook, Twitter & Instagram in Nigeria. The growth of WhatsApp is visible in Nigeria, everyone uses whatsapp now, even old people.

Many people think that WhatsApp is just used for chatting and staying connected with friends and families but WhatsApp can also be used for business activities. The world has evolved into using WhatsApp for making huge sales as a result of the massive number of users. Small and medium business owners are using WhatsApp to reach their customers through status, WhatsApp groups, broadcast list and so on. The use of WhatsApp Business app which is different from the normal WhatsApp Messenger gives business owners the chance to create business profiles and choose their opening & closing time. Further, it has provided important tools like greeting message and away message. I will be giving out some important tips on how to maximize your sales via WhatsApp. These are the following things you must put into consideration:

1. Customer service Customer service are those assistance and advice provided by a company to those who buy or use its products or services. With WhatsApp it is very easy to provide a good customer service. Gone are the days when people have to call "180" to seek the customer service of MTN but with MTN Zigi you can chat with MTN via WhatsApp for any assistance and advice and many companies like Fedility, DSTV are keying to this. As a business owner it is very important to add WhatsApp as a means where customers can seek assistant and advice.

The question now is, how do we provide a good customer service? To provide a good customer service you have to follow the three "P"s of customer service, which is; Professionalism, Patience and a People-first attitude.

> Professionalism can be shown by answering your customer questions about your business. If you can give them the right answers, it shows you know what you are doing. > Patience: being calm and patient with your customer before, during and after sale is very essential and must be put into consideration. > People-first attitude is putting your customers first in everything. 2. STATUS WhatsApp started the status feature just like Snapchat story and Facebook story where you can post pictures, videos & texts which will only last for 24hrs. You can use your status to advertise what you sell, refer people for an application, and so on. This will create awareness. It is very disappointing that many who wants to sell on WhatsApp will starts posting more pictures of themselves instead of what they sell. Posting the right thing on your status is very important.

3. Audience Having the right & a good number of audience is very important. When I say audience I mean the total number of people viewing your status on daily basis.

If you can post the right thing and there's little or no people to view them, it will reduce your sales. This is why you need to have more than your friends an family members on your contact list. Get more people on your contact list. You should aim at 10000 or more on your contact list with 1000 views. This is where traffic comes in. If you have more audience, you have more traffic and more traffic brings money. i.e audience= traffic = money So, increase your status view!

I am organizing a class where I will teach you more on WhatsApp marketing and I have written a book titled " 8 SECRET TOOLS YOU MUST KNOW BEFORE SELLING ON WHATSAPP " which will help to give more insight on WhatsApp marketing. Like I said you need a good customer service but how will you provide a good customer service when you have over 100 customers who need assistance & advice? This book will help to answer that question and there is more to the book. You will be giving more insight on; 👉 WhatsApp e-commerce store 👉 Auto reply 👉 Broadcast lists & lots more. This book cost N1500 but you can yours now for FREE!

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